Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in perfect, original condition — unworn, unused, untried, unwashed, with all original tags and packaging intact.

Any signs of wear, damage, or alteration will result in the return being refused without exception.

For fur pieces, the product must be absolutely pristine, as received — no scent, marks, or traces of use.

You’ll also need to include the receipt or proof of purchase.

To start a return, please contact us at returns@qarame.com.

Returns must be sent to our warehouse in the Czech Republic.

The precise return address will be provided after your return request is approved.

Once your request is validated, you will receive a return shipping label and detailed instructions.

Items sent back without prior approval will not be accepted.

You can contact us anytime at returns@qarame.com for any question related to returns.

 

Damages and Issues

Please inspect your order immediately upon delivery and contact us right away if your item is defective, damaged, or incorrect. We will review the issue and provide the appropriate solution.

 

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

  • Personalized or custom-made products

  • Items sold as final sale

  • Gift cards

For hygiene and safety reasons, we also cannot accept returns for personal care items or hazardous materials.

If you have any doubt, please contact us before purchasing.

 

Exchanges

To receive a different item, please return the original one first.

Once your return is approved and refunded, you can place a new order.

 

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 daysfor any reason, without justification.

As stated above, the item must be unused, unworn, and in its original condition and packaging, with proof of purchase.

 

Refunds

Once we receive and inspect your return, you will be notified of its approval or refusal.

If approved, a refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.


If more than 14 business days have passed since approval and you have not received your refund, please contact us at returns@qarame.com.